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First Time Shopping FAQ

Welcome to our Web Shop! If you are new to placing an order with us, the following questions and answers should make your purchase simple! For more detailed information, including methods of payment, please click here to go to our full terms and conditions.

Question - How do I order a product?
Answer - The first time you select ‘checkout’ to make a purchase on the Selected International Marketing web shop, we create your Customer Account. You enter your personal information (name, email id, delivery address, phone, etc.) only once and then every time you return to the site to make a purchase, all you have to do is enter your email id and password. We retrieve all your personal information from our database. A New User account is created during the check out procedure. It is not necessary to have a User account to view any of the web pages on the Selected International Marketing web-site or to place products into your shopping cart. If you do not want your details stored for future purchases, you may elect to have your details deleted from our database once your purchase is complete. To do this, just go to the section ‘Save my details for next time’ and check ‘no’.

Question - If I purchase a product online are my personal details safe?
Answer - Be assured that we keep all personal information submitted to us in the strictest confidence. The information is stored on a secure server and is only used to process orders for Selected International Marketing. This information will not be released to anyone other than those necessary to fulfil your order. We do not rent or sell your name, address or personal information to any third party without your permission. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. If at any time you want to know what information Selected International Marketing holds about you, then please feel free to contact the Selected International Marketing Pty Ltd customer service team, and we will provide you with all the information we hold about you.

Question - How do I search for a product I would like to purchase?
Answer - All our products are listed on the front page on the shopping cart. If you want a product that is not currently available or would like to suggest one, please contact our customer care team.

Question - How do I check items that I have placed in my shopping cart?
Answer - You can check your shopping cart at any time by clicking on the "View Cart" link on the top right hand side of the page.

Question - Are the prices the same at retail stores ?
Answer - We will charge you the recommended retail price at the time of your order, plus shipping charges, unless we are advertising a promotional offer on the products you purchase. If this is the case it will be clearly defined in the product information and will show the special price when you add the product to your cart. All prices are inclusive of Goods & Services Tax (GST).

Question - How do I pay for the products I have selected?
Answer - When you are done with shopping and click on the check-out button, you will be redirected to the PayPal Gateway. Here you can pay via credit card, your own PayPal account or bank account. After payment has been received, you will be redirected back to our website. This ensures that your credit card information remains within the secure PayPal system.

Question - I still can’t place the order, how can I get help?
Answer - Click here, you will be directed to our Customer Support email contact page and we will contact you to assist.

 
 

SHIPPING & DELIVERY
     
 

How much are the shipping charges?
Answer - All orders over $50 are shipped free. For orders under $50, we charge a flat $10 as P&H charges. For large bulky orders, please contact our customer service team for further details.

Do you'll ship overseas?
Answer - Currently, we are not shipping overseas. We plan to launch overseas shipping in the near future. Please contact us if to register your interest for the same

What is the estimated delivery time?
Answer - Orders are despatched within 1-3 business days. We deliver using Australia Post. Normal delivery times are between 1 – 3 working days.

 
 

MY ACCOUNT & MY ORDERS
     
 

What is My Account?

We've made it easy for you to view and update your account and orders any time through "My Account". "My Account" allows you complete control over your transactions at our webshop. You can

  • manage/edit all your personal data like address, phone numbers, email ids
  • change your password
  • track the status of your orders

How do I check the current status of my orders?

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with us. To check the status of your pending orders, click on the “My Account” link in the top left of any page on our webshop. This will take you to your My Account page, where you can click on the “My Orders” link to view the status of all order.

To view the status of a specific order, click on the “Order Number”. After your order is shipped out from our warehouse, we will send you a mail with the shipping details.

 
 

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