First Time Shopping
Welcome to our Web Shop! If you are new to placing an order with us,
the following questions and answers should make your purchase simple!
For more detailed information, including methods of payment, please click
to go to our full terms and conditions.
Question - How do I order a product?
Answer - The first time you select ‘checkout’ to make a
purchase on the Selected International Marketing web shop, we create
your Customer Account. You enter your personal information (name, email
id, delivery address, phone, etc.) only once and then every time you
return to the site to make a purchase, all you have to do is enter
your email id and password. We retrieve all your personal information
from our database. A New User account is created during the check out
procedure. It is not necessary to have a User account to view any of
the web pages on the Selected International Marketing web-site or to
place products into your shopping cart. If you do not want your details
stored for future purchases, you may elect to have your details deleted
from our database once your purchase is complete. To do this, just
go to the section ‘Save my details for next time’ and check ‘no’.
Question - If I purchase a product online are my personal details
Answer - Be assured that we keep all personal information submitted
to us in the strictest confidence. The information is stored on a secure
server and is only used to process orders for Selected International
Marketing. This information will not be released to anyone other than
those necessary to fulfil your order. We do not rent or sell your name,
address or personal information to any third party without your permission.
However, we must cooperate fully should a situation arise where we
are required by law or legal process to provide information about a
customer. If at any time you want to know what information Selected
International Marketing holds about you, then please feel free to contact
the Selected International Marketing Pty Ltd customer service team,
and we will provide you with all the information we hold about you.
Question - How do I search for a product I would like to purchase?
Answer - All our products are listed on the front page on the shopping
cart. If you want a product that is not currently available or would
like to suggest one, please contact our customer care team.
Question - How do I check items that I have placed in my shopping
Answer - You can check your shopping cart at any time by clicking on
the "View Cart" link on the top right hand side of the page.
Question - Are the prices the same at retail stores ?
Answer - We will charge you the recommended retail price at the time
of your order, plus shipping charges, unless we are advertising a
promotional offer on the products you purchase. If this is the case
it will be clearly defined in the product information and will show
the special price when you add the product to your cart. All prices
are inclusive of Goods & Services Tax (GST).
Question - How do I pay for the products I have selected?
Answer - When you are done with shopping and click on the check-out
button, you will be redirected to the PayPal Gateway. Here you can
pay via credit card, your own PayPal account or bank account. After
payment has been received, you will be redirected back to our website.
This ensures that your credit card information remains within the
secure PayPal system.
Question - I still can’t place
the order, how can I get help?
- Click here, you will be directed to our Customer Support email
contact page and we will contact you to assist.